LEGAL TERMS OF SERVICE
Grady Ervin & Co. (including it's wholly-owned subsidiary Grady Ervin Field and Sport) is the sole owner of this website. “Grady Ervin” and “Grady Ervin Field and Sport” are a Registered Trademark of Grady Ervin & Co., and any unauthorized use is strictly prohibited. Any unauthorized use is subject to legal action.
“Grady Ervin” name, logo, or any other graphic symbol, logo, icon, or image owned by Grady Ervin & Co. may not appear in any publications without written permission from Grady Ervin & Co.. This includes any and all works of art by us or any of our collaborative artists. Any unauthorized use is subject to legal action. Various graphic symbols, logos, icons, or images not designed by Grady Ervin & Co. are appropriately licensed, royalty free, or used with permission from the owner directly.
This website is operated by Grady Ervin & Co. Throughout the site, the terms “we”, “us” and “our” refer to Grady Ervin & Co. and its subsidiary. Grady Ervin & Co. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions, disclaimers, and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SHIPPING TERMS OF SERVICE
AT THIS TIME SHIPMENTS OUTSIDE THE U.S. ARE SUSPENDED.
Grady Ervin & Co. is not liable for any lost, missing, or stolen merchandise purchased. Please ensure the correct address is used for shipment at checkout as we are not responsible for replacing orders where the shipping address provided is incorrect. If you feel your purchased product is defective in anyway, please provide photographic evidence, and email us within 14 days with the original purchase order number to confirm proof of purchase, and that your order falls within the 14 day time frame. We will consider your inquiry and work with you from there. If your package arrives damaged via the carrier, we require photographic evidence of not only the product itself, but the package in which it arrived in order to file a claim with the carrier. We handle these issues on a case by case basis. Please note that our inventory is limited and items may or may not be able to be replaced if damaged. All products are thoroughly examined before shipment, and Grady Ervin & Co. is not liable for any damaged items during or after carrier transit.
We have no control over the United States Postal Service, UPS, or FedEX. If your package is delayed, or has been at a location that is not your delivery address for more than 10 business days, please contact your local Post Office, UPS Center, or FedEX Office. If your package has been marked as Delivered, but is not in your possession for whatever reason, there is absolutely nothing we as a company can do, as we have to put trust into the carrier at that point. If USPS, UPS, FedEX, or your local postal carrier deem the package was NOT delivered, though the package is marked as delivered via the tracking information, you may provide us with documentation from the carrier stating the package cannot be located, and we will work with you from there. (Note: Claims with USPS can only be opened and acknowledged if Priority Mail is selected. We do not issue refunds for packages marked delivered that are not in your possession.)
International Orders may be subject to import duties and taxes which are levied once the parcel reaches your country. You are responsible for paying additional charges for customs clearance. In rare circumstances Custom's Officials may miss these import duties to be collected, consider this a blessing as it will not always be the case. Please note that some countries have increased their tarrif's to be collected on items being exported from the U.S. Under no circumstances will we falsify a shipments weight or it's contents value. After shipments have left the United States successfully, International Orders can no longer be refunded or replaced. If a Discount Code is used at Checkout, please be advised that all customs forms will state the contents true value before any Discount Code is used. Please be advised that depending on your country, tracking information may cease in the U.S. and not be updated beyond a certain checkpoint. If your order is being shipped outside of the USA we may need to relinquish a digital confirmation of your order, email, or phone number if requested by the carrier or customs in order to contact you about picking up your order.
If your package is unable to be delivered for any reason (ex. insufficient information, failure to receive, unpaid customs, ect.), and is returned to us it is your responsibility to contact us regarding the order. We are not responsible for any shipping fees required for redelivery, and will not refund any shipping fees paid. We will hold your order for 30 days. If you have neglected to contact us about an undelivered package once 30 days has passed your order will be marked as ‘Abandoned’ and returned to our regular inventory without refund.
Undelivered products that are returned to us will be held for 30 days unless we are notified in advance.
Any Free Shipping offer will be First Class with Tracking unless weight exceeds 16oz. Packages that exceed 16oz. will be shipped USPS Priority, UPS, or FedEX. We retain the right to change any Free Shipping promotional offers or time frames any time we see fit.
NOTE: ALL orders over $250 will require signature for delivery.
HOURS OF OPERATION
Grady Ervin’s hours of operation are Monday thru Saturday 9AM to 6PM (EST). Grady Ervin Field Sport hours of operation are Monday thru Saturday 9AM to 6PM (EST).
SHIPPING TIME FRAME
USA (AFTER SHIPMENT)
UPS Ground: 5 Business Days
USPS Standard: 5 to 7 Business Days
USPS Priority Mail: Typically 2 to 3 Days
NOTE: THESE ARE ESTIMATED TIME FRAMES AS WE HAVE NO CONTROL OVER USPS/UPS/FEDEX AND THEIR DELAYS IN DELIVERY. FOR THIS REASON WE DO NOT REFUND SHIPPING COST IF YOUR PACKAGE ARRIVES LATER THAN EXPECTED.
INTERNATIONAL (AFTER SHIPMENT)
Standard: 10 to 21 Business Days (CURRENTLY NOT AVAILABLE)
We ship online orders out every Monday and Thursday. This does not mean your order will ship same day or next day. We will notify you of any delays or extended time frames on our social media or make clearly visible on our website.
NOTE: Products may have an extended shipping time due to being part of a preorder or being a "made to order" product that we do not keep stock of in house. These products will have a notice in the description explaining their extended turn around time.
NOTE: We DO NOT guarantee expected shipment dates. We will notify you via email and social media when carriers expected shipment dates are during the holiday season and recommendations for when it is best to order, but unfortunately we do not guarantee you will receive them by a specific date. We will not refund Priority or Expedited Shipping charges if your package arrives later than desired.
ORDER / SALE TERMS & CONDITIONS
We retain the right to cancel or refund any orders we see fit at any time. These actions are automatic, and will be based on any data collected, previous interactions, or prior discussions. If the payment process is denied during checkout more than twice your information will be flagged from purchasing any products in the future due to risk of fraud. If for whatever reason you file a claim with your form of payment past the 30 Days given to return, exchange, or refund we will provide them with our policy information and all documentation needed.
If there is an issue with your order under rare circumstance we may require further information in order to conduct research with our platform host if necessary. If we are unable to locate your order via your name or email address you will be required to provide us with your order number, a screen shot or forwarding of your confirmation email, or a screen shot from your bank statement (please crop out all banking details before sending), in regards to funds withdrawn from the platform host in order to complete the purchase, in order for us to continue our investigation and further research your orders issue. This evidence will only be provided to us and our platform host as we conduct the investigation into your order issue.
All items purchased at a discounted price in our Sale Section or during a Sale Time Frame (ex: Annual Sales, Flash Sales, Black Friday, Warehouse Sale, etc.) are FINAL and Non Refundable. Sale Prices are not retroactive, and cannot be applied to a previously placed order. (If you request this to be done we will cancel the first order so you can place a second order that includes the discount. Please Note: ALL products are limited stock, and we can not guarantee they will be in stock if a second order is needed.) Any Active Discount Codes will be paused during store wide sale time frames, and resume when sale period is over. This includes items during pre sale time frames, and will resume when pre sale is over.
MISSING ITEM CLAIMS
The following agreement is put into effect once items have been purchased: Due to the limited nature of our products, every piece of inventory and order is carefully packaged to ensure all ordered contents are placed within. If you have an issue with your package, it is important you contact us immediately. You will need to provide photographic evidence of the packing slip that is signed off by a member of our team. The window for these types of investigations is 48 Hours after the carrier has marked the package as delivered. We will begin with an inventory count, and based on our research further determine if those goods were in fact not shipped accordingly. Any messages received regarding missing items after the 48 Hour window will be declined.
DISCLAIMERS AGREED TO WHILE VISITING OR ORDERING
GENERAL PACKAGING DISCLAIMER
Grady Ervin & Co. is not responsible for any allergic reactions as a result of our products. A majority of our products contain a wide variety of textiles including cotton, elastic, nylon, polyester, wool etc. Metals include nickel, stainless steel, gold, silver, and rose gold plating.
GENERAL PRODUCT DISCLAIMER
Grady Ervin & Co. is not responsible for any property, personal property, or personal damage or injury involving any and all products sold on this website or by any of our third party retailers. By purchasing our product you agree to the former and the following information: I understand that all products purchased from this website are 100% safe in their current and still standing form. Any damage to property (or someone else's property) or injury caused to myself or someone I know is fault of my own and there will be no replacement or reimbursement of any kind (this includes replacement or reimbursement of the product itself and personal property), and I will not hold Grady Ervin & Co. responsible.
PRODUCTION QUALITY DISCLAIMER
Grady Ervin & Co. is aware that on rare occasions some specialty items, due to their rare and limited nature, may include what could be perceived as defects. This includes pressure areas for adhesives, slight imperfections in metals, slight imperfections in printing or sewing, ect. If you feel your item has a defect that is effecting the products durability or overall usage please contact us directly and we will work with you to come to a reasonable resolution if possible. Please understand there are certain production factors that are out of our control. We strive for perfection, but it is impossible to ensure absolute perfection on every items purchased from us. We are not able to offer resolutions based on imperfections unless it is clearly damaging to the overall function of the product, and reports will be examined and taken case by case.
HOT SAUCE DISCLAIMER
This disclaimer applies to all hot sauce products sold on this website with a scoville rating above 10,000 units. Please read the following disclaimer carefully before you purchase our hot sauce products. When checkout is completed for any of our hot sauce products you are agreeing to the following:
1. I accept that Grady Ervin & Co., their suppliers and manufacturers will, under no circumstances, be responsible for, or liable for, any claims of injury or damage arising from the use or misuse of these products and by purchasing these products, whether for myself or as a gift. I acknowledge and agree to this fact without question.
2. I have been warned and fully understand that these products contain extreme heat and should be used and handled responsibly.
3. If I give any of these products as a gift I will make the recipient aware of the potential danger if used or handled irresponsibly
4. I am not inebriated or of unsound mind and am fully able to make a rational decision to purchase these products.
Please read the following disclaimer carefully before you purchase our honey products. When checkout is completed for any of our honey products you agree to the following:
ALL Honey Sales are FINAL. Honey can contain spores of a bacterium called Clostridium Botulinum, which can germinate in a baby's immature digestive system and cause infant botulism, a rare but potentially fatal illness. DO NOT FEED honey to any infant under the age of 12 months. If you give any of this product as a gift you will make the recipient aware of the potential danger if used or handled irresponsibly. Grady Ervin & Co. is not responsible for any misuse of honey products.
ALL Pantry Items sales are FINAL & NONREFUNDABLE.
Grady Ervin & Co. is a proud Authorized Retailer for many pantry item brands. By purchasing any food related product from this website you agree that Grady Ervin & Co. is in no way liable or responsible for any and all issues you or someone you know (the consumer) has with the product itself (this includes but is not exclusive to allergic reactions). ALL customer service related issues will need to be directed to the manufacturer. Any sale of these items outside of the U.S. is strictly prohibited, and all International Orders will be canceled immediately.
PERSONAL INJURY DISCLAIMER
Grady Ervin & Co. is not liable nor responsible for any harm to you or someone you know when injury is caused by ANY product sold on our website. Please refer to our disclaimer page for more information.
LOCAL DELIVERY (CURRENTLY UNAVAILABLE)
Grady Ervin & Co. is happy to offer free local delivery to those located within a 10 mile radius of our King St. location. By utilizing Local Delivery you acknowledge the following: (1) Local Delivery will only take place on Wednesday’s between 4PM and 6PM EST unless notified via email in advance. (2) A member of Grady Ervin & Co. will leave my package either at my front door or in my mail box, and a photograph will be taken of the package’s location to be utilized as “proof of delivery” and logged. (3) Grady Ervin & Co. is not liable or responsible to replace any missing or stolen packages from my property. (4) Any items that are eligible for returns must follow the standard return policy and procedure. Grady Ervin & Co. is not responsible for picking up any items to be returned or exchanged.