AT THIS TIME SHIPMENTS OUTSIDE THE U.S. ARE SUSPENDED.
Grady Ervin & Co. is not liable for any lost, missing, or stolen merchandise purchased. Please ensure the correct address is used for shipment at checkout as we are not responsible for replacing orders where the shipping address provided is incorrect. If you feel your purchased product is defective in anyway, please provide photographic evidence, and email us within 14 days with the original purchase order number to confirm proof of purchase, and that your order falls within the 14 day time frame. We will consider your inquiry and work with you from there. If your package arrives damaged via the carrier, we require photographic evidence of not only the product itself, but the package in which it arrived in order to file a claim with the carrier. We handle these issues on a case by case basis. Please note that our inventory is limited and items may or may not be able to be replaced if damaged. All products are thoroughly examined before shipment, and Grady Ervin & Co. is not liable for any damaged items during or after carrier transit.
We have no control over the United States Postal Service, UPS, or FedEX. If your package is delayed, or has been at a location that is not your delivery address for more than 10 business days, please contact your local Post Office, UPS Center, or FedEX Office. If your package has been marked as Delivered, but is not in your possession for whatever reason, there is absolutely nothing we as a company can do, as we have to put trust into the carrier at that point. If USPS, UPS, FedEX, or your local postal carrier deem the package was NOT delivered, though the package is marked as delivered via the tracking information, you may provide us with documentation from the carrier stating the package cannot be located, and we will work with you from there. (Note: Claims with USPS can only be opened and acknowledged if Priority Mail is selected. We do not issue refunds for packages marked delivered that are not in your possession.)
International Orders may be subject to import duties and taxes which are levied once the parcel reaches your country. You are responsible for paying additional charges for customs clearance. In rare circumstances Custom's Officials may miss these import duties to be collected, consider this a blessing as it will not always be the case. Please note that some countries have increased their tarrif's to be collected on items being exported from the U.S. Under no circumstances will we falsify a shipments weight or it's contents value. After shipments have left the United States successfully, International Orders can no longer be refunded or replaced. If a Discount Code is used at Checkout, please be advised that all customs forms will state the contents true value before any Discount Code is used. Please be advised that depending on your country, tracking information may cease in the U.S. and not be updated beyond a certain checkpoint. If your order is being shipped outside of the USA we may need to relinquish a digital confirmation of your order, email, or phone number if requested by the carrier or customs in order to contact you about picking up your order.
If your package is unable to be delivered for any reason (ex. insufficient information, failure to receive, unpaid customs, ect.), and is returned to us it is your responsibility to contact us regarding the order. We are not responsible for any shipping fees required for redelivery, and will not refund any shipping fees paid. We will hold your order for 30 days. If you have neglected to contact us about an undelivered package once 30 days has passed your order will be marked as ‘Abandoned’ and returned to our regular inventory without refund.
Undelivered products that are returned to us will be held for 30 days unless we are notified in advance.
Any Free Shipping offer will be First Class with Tracking unless weight exceeds 16oz. Packages that exceed 16oz. will be shipped USPS Priority, UPS, or FedEX. We retain the right to change any Free Shipping promotional offers or time frames any time we see fit.
NOTE: ALL orders over $250 will require signature for delivery.
HOURS OF OPERATION
Grady Ervin’s hours of operation are Monday thru Saturday 9AM to 6PM (EST). Grady Ervin Field and Sport appointments are offered Monday, Wednesday, and Friday by appointment only. Please allow 24 to 48 hours for emailed response.
SHIPPING TIME FRAME
USA (AFTER SHIPMENT)
USPS Standard: 5 to 7 Business Days
USPS Priority Mail: Typically 2 to 3 Days
UPS Ground: 5 Business Days
NOTE: THESE ARE ESTIMATED TIME FRAMES AS WE HAVE NO CONTROL OVER USPS/UPS/FEDEX AND THEIR DELAYS IN DELIVERY. FOR THIS REASON WE DO NOT REFUND SHIPPING COST IF YOUR PACKAGE ARRIVES LATER THAN EXPECTED.
INTERNATIONAL (AFTER SHIPMENT)
Standard: 10 to 21 Business Days (CURRENTLY NOT AVAILABLE)
We ship online orders out every Monday and Thursday. This does not mean your order will ship same day or next day. We will notify you to any delays or extended time frames on our social media or make clearly visible on our website.
NOTE: Products may have an extended shipping time due to being part of a preorder or being a "made to order" product that we do not keep stock of in house. These products will have a notice in the description explaining their extended turn around time.
NOTE: We DO NOT guarantee expected shipment dates. We will notify you via email and social media when carriers expected shipment dates are during the holiday season and recommendations for when it is best to order, but unfortunately we do not guarantee you will receive them by a specific date. We will not refund Priority or Expedited Shipping charges if your package arrives later than desired.