RETURNS - EXCHANGES - REFUNDS
Please review our Terms of Service before moving forward to see whether or not your purchase qualifies for a return, exchange, or refund.
Any item(s) to be returned, exchanged or refunded on must be sent back at the buyer's expense within 30 days of purchase. The original purchase order number will be required to confirm proof of purchase, and that your order falls within the 30 day time frame. If your items are greater than $50 we recommend the purchase of shipping insurance as we cannot guarantee a refund if the package is lost or damaged during transit. Depending on the product please take note to our specific terms and conditions surrounding them as some products will not be accepted for return, exchange or refund as their sales could be final depending on the terms of specific products. The original orders paid shipping cost will not be refunded as the delivery was successful. ONLY the physical items themselves will be accepted. Once we have received your package, please allow 3 to 5 Business days for processing / inspection. If we deem the product submitted for exchange or return is no longer in sellable condition (broken, damaged, chipped, stained, or contains odor.) your request may be denied, and product returned back to you or disposed of properly. Once 30 Days has passed you retain full ownership of your product(s) purchased from this site. We do not accept returns on products purchased from one of our Authorized Retailers.
Return / Exchange / Refund Address:
Grady Ervin & Co.
313 King St.
Charleston, SC 29401
Please provide tracking information via email ASAP so that we can process your return in a timely manner.